Closed consultation

Creating awareness for residential leaseholders about the government approved redress scheme

This consultation was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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Original consultation

This consultation ran from to


This discussion paper looks at ways to raise awareness with residential leaseholders about taking a complaint against their property manager to a government approved redress scheme.


Government approved redress schemes (property management work): residential leaseholder awareness: discussion paper

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Consultation description

A discussion paper on including information about the right for residential leaseholders to seek redress against their property manager from the government approved redress scheme to which their manager belongs to, as part of the existing (prescribed) Summaries of Rights and Obligations sent to leaseholders with demands for service charges and administration charges.