Competence and Conduct Standard for social housing: consultation
Applies to England
Read the full outcome
Detail of outcome
Having considered the responses to this consultation, we are directing the Regulator to introduce a new Competence and Conduct Standard for social housing staff.
The standard will come into force in October 2026, with a transition period before all relevant staff must have or be working towards an appropriate qualification.
A new policy statement and direction to the Regulator have been published alongside the government response to the consultation.
Original consultation
Consultation description
The government is consulting on its proposals to introduce a new, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have, or be working towards, a relevant qualification. It will ensure that staff have up-to-date skills, knowledge and experience, and that they exhibit the right behaviours to deliver a high quality, professional service and treat residents with respect.
Documents
Updates to this page
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Added government response, policy document, Direction and impact assessment.
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Extended consultation closing date to 5 April.
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First published.