Collection

How to contact the IAA

Find out how to contact the Immigration Advice Authority (IAA), including how to submit a query, complaint or media enquiry.

• From: Immigration Advice Authority
• Published: 7 February 2020
• Last updated: 8 September 2025
  Show all updates

  1. 8 September 2025

     Contact details updated - phone line temporarily unavailable.

  2. 25 January 2024

     New Press enquiry email address added.

  3. 2 August 2023

     Includes details of the OISC online portal and the new hours for our Customer Service Unit.

  4. 23 November 2022

     The PO Box address for the OISC has been added

  5. 1 April 2022

     New contact process for the OISC

  6. 14 January 2021

     Updated information on how to contact the OISC and how to make payments in conection with applications.

  7. 24 April 2020

     Adviser Finder is back up again

  8. 23 April 2020

     Updated info

  9. 24 March 2020

     Information about the OISC during the National Emergency

  10. 19 February 2020

      Update message re the register and adviser finder

  11. 7 February 2020

      First published.

To contact the Immigration Advice Authority (IAA), use our online Portal to submit a query or complaint.

For media enquiries only, email: pressoffice@immigrationadviceauthority.gov.uk.

The IAA telephone service is currently unavailable. We apologise for any inconvenience and ask that you submit your enquiry through the online Portal

To contact us by post, write to:

Immigration Advice Authority
PO Box 567
Dartford
DA1 9WX