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How to contact the IAA

Find out how to contact the Immigration Advice Authority (IAA), including how to submit a query, complaint or media enquiry.

From:
Immigration Advice Authority
Published:
7 February 2020
Last updated:
8 September 2025 — See all updates

To contact the Immigration Advice Authority (IAA), use our online Portal to submit a query or complaint.

For media enquiries only, email: pressoffice@immigrationadviceauthority.gov.uk.

The IAA telephone service is currently unavailable. We apologise for any inconvenience and ask that you submit your enquiry through the online Portal

To contact us by post, write to:

Immigration Advice Authority
PO Box 567
Dartford
DA1 9WX

Updates to this page

Published 7 February 2020
Last updated 8 September 2025 Show all updates

  1. Contact details updated - phone line temporarily unavailable.

  2. New Press enquiry email address added.

  3. Includes details of the OISC online portal and the new hours for our Customer Service Unit.

  4. The PO Box address for the OISC has been added

  5. New contact process for the OISC

  6. Updated information on how to contact the OISC and how to make payments in conection with applications.

  7. Adviser Finder is back up again

  8. Updated info

  9. Information about the OISC during the National Emergency

  10. Update message re the register and adviser finder

  11. First published.