Case study

US engineering company Remetronix invests in the UK

UKTI helps Remetronix develop its business in the UK healthcare sector enabling it to open 2 offices.

Specialist mechanical equipment maintenance
Specialist mechanical equipment maintenance

Assistance from UK Trade and Investment (UKTI) has resulted in in new business for Remetronix.

William Logan, Director of International Field Service at Remetronix said,

UKTI’s assistance has resulted in the generation of £110,000 in revenue over the past 10 months.

I would say that it is imperative for businesses that are new to the UK to get in touch with UKTI. Our adviser is dedicated, always there to answer our questions and provides us with relevant and thoroughly researched information. In short, UKTI’s service is outstanding.

Looking abroad

Remetronix decided to look beyond the USA for new business opportunities in 2010. The company knew that Siemens, one of its main partners in the USA, had a large presence in the UK. It began to research the UK market for its installation and disaster recovery services.

The company contacted UKTI in 2011 to find out more about government support for investors after setting up an office in Crawley.

William Logan met with a UKTI Life Sciences Organisation (LSO) adviser who suggested the company take a targeted approach toward business development.

Find out more about the UKTI Life Sciences Organisation.

Working with NHS Supply Chain

UKTI introduced Remetronix to NHS Supply Chain in early 2013. NHS Supply Chain provides the National Health Service (NHS) with procurement, logistics, e-Commerce, and customer and supplier support services.

NHS Supply Chain tasked Remetronix with the de-installation of medical equipment at Blackpool Victoria Teaching Hospital in July 2013. The company went on to complete 14 more de-installations at the same hospital over the next year, with additional projects lined up for Autumn 2014.

NHS Supply Chain was so pleased with Remetronix that the companies are now working together to pitch for new NHS contracts.

William Logan said,

Our UKTI LSO adviser has helped us immensely by giving us targeted advice on how to develop our business.

After winning this crucial contract, we have worked hard, delivered on our promises and have helped save the NHS hundreds of thousands of pounds. This opportunity has earned us recognition and helped build our reputation.

Business expansion

Remetronix stays in close contact with its UKTI adviser, who recently approached the NHS in Scotland, Wales and Northern Ireland on its behalf, explaining how the company could help them.

The company is now researching potential warehouse units in the Leeds area that it could use to store and refurbish equipment.

Remetronix’s disaster recovery business has also grown significantly. This now makes up 50% of its UK business and led to the opening of its second UK office in July 2014 in London.

William Logan said,

This steady income has been a lifeline for our UK business and helped put us on our feet.


Remetronix was founded in 1992 and is based in Florida.

It’s a mechanical installations vendor, with certified engineers, for high tech equipment such as MRI, CT and PET scanners. The company’s disaster recovery service partners with loss adjustors and insurers to restore machinery damaged by fire, flood or other events.

Fast facts

Company Remetronix
Country USA
Industry Engineering
Investment locations West Sussex; London
Published 3 November 2014