Case study

NHS trust makes six figure saving with spend recovery audit

Nottingham University Hospitals NHS Trust used the Crown Commercial Service spend analysis agreement to help them make significant savings.

laptop with financial spreadsheet on screen

The customer requirement

The finance team at Nottingham University Hospitals NHS Trust wanted to carry out a spend recovery audit to help them identify outstanding credit notes that had not been processed. They also wanted the audit to provide a general ‘health check’ of their finance processes.

The solution

The trust carefully considered their requirements and decided to use the Crown Commercial Service Spend Analysis and Recovery Services (RM1037) agreement to appoint a suitable supplier.

They were looking for a supplier who could deliver the project with minimal impact on staff and chose to direct award to Meridian.

The results

A six figure sum was identified as recoverable from unprocessed credit notes, and 80% of this value was recovered within 6 weeks.

“By using the agreement the direct award process was straightforward and allowed us to get the project underway quickly. Meridian set a sensible expectation of likely recovery values and timescales. The project was managed in a clearly structured way and the account manager was ever mindful of having minimal impact on internal staff time. Recoveries and timescales were exactly in line with the expectations set and we were pleased that the project confirmed our internal processes and procedures are robust. We would highly recommend a spend recovery audit to any NHS trust.”

Neil Morton, Lead Accountant, Nottingham University Hospitals NHS Trust

Get involved

To find out more about the Spend Analysis and Recovery Services agreement (RM1037) and how it can help you identify savings:

Visit the Spend Analysis and Recovery Services web page

Email the team at technicalservices@crowncommercial.gov.uk

Call us on 0345 410 2222.

Published 4 August 2016