Case study

GTR's Try a Train days help to increase passengers' confidence

Govia Thameslink Railway offer 'Try a Train' events to help passengers build confidence.

Try a Train day

Govia Thameslink Railway (GTR) offer an ongoing programme of ‘Try a Train’ events. These provide an opportunity for people who lack confidence travelling by train to visit stations and to experience a train journey.

The events are promoted through GTR’s local stakeholders and are normally organised by their internal network of access ambassadors.

Feedback is gathered after each event to gauge the extent to which the objective of increasing travel confidence has been met.

A passenger commented:

I can’t remember when I last caught a train, I think it was 1999. As part of the ‘Try a Train’ day, Joe helped me to buy a ticket. I am now much more confident about using trains. Next time I will come back and bring the kids! The day has been really fun and I’ve had a good time and met new people.

Visit GTR’s website for more information about ‘Try a Train’ events.

Inclusive Transport Leaders Scheme

This case study has been published alongside guidance on the Inclusive Transport Leaders Scheme and further examples of work being done in the transport sector to improve transport for disabled people.

Published 24 February 2020