Bibliotheca Open+ in Peterborough
- Department for Culture, Media & Sport
- Part of:
- Libraries shaping the future: toolkit and case studies and Library services
- 16 December 2015
- Last updated:
- 28 January 2016, see all updates
Using technology to extend opening hours.
Contribution to corporate policies
Bibliotheca Open+ has enabled Peterborough libraries to contribute to smarter ways of working as all libraries can continue to deliver a service which is open for longer hours, allowing them to successfully overcome the challenge of transformation in times of austerity.
Description of the work
Peterborough Library Service has 10 public libraries and 1 mobile library. Following significant expenditure cuts, a review of the library service began in 2014, which led to a public consultation to understand how residents use, or would like to use, libraries.
The public consultation revealed that the most valued aspects of libraries are the ability to borrow books, access to information and location. In addition, when asked ‘What would make you use your library more?’ 75% of respondents stated that access outside of normal opening hours was important.
Following the consultation, the service introduced open+. Now libraries can decide the days and hours they open for their communities to supplement access outside of the times when staff and volunteers are present. The technology is really easy to use, it’s an extension of the libraries current Radio-Frequency IDentification (RFID) system, and it links with the doors, alarms and lights automating the building via verification through the library management system. With so many of their patrons already accustomed to using self-service, accessing the library by simply scanning their library card and entering their usual pin number at the external access control panel was easy to adapt to straight away. Users can come in, use the building, do what they need to do and then leave or, if they need staff assistance, they can visit during staffed hours.
The new technology gives library users everything they asked for. Open+ has been really well received by members, with cross-party support. The solution has enabled the authority to:
- make the required saving of £305,000
- keep all of their libraries open
- future-proof their service for the next 5 years
- extend opening hours by almost 50% across all sites, which have gone from 261 hours to 386 hours per week
Peterborough library service has:
- seen a reduction of £305,000 to a total library budget of £1.5 million
- saved £275,000 from staff with voluntary redundancies
- £30,000 from materials
Open+ cost £170,000 as one off capital, broken down as:
- £123,000 for Open+ system
- £45,000 for cabling and doors
- £2,000 for enabling works, including internal locks
Open+ requires ongoing support costs of £1,500 per library which is £13,500 per year. The cost of borrowing is £24,600 over 8.5 years.
The libraries are more alive now than they have ever been before, with groups independently using the space. Users are not restricted and they appreciate the choice that the new system offers.
Since the initial implementation, over 6,500 members have opted in, with a peak usage of 250 open+ users in one day. Customers have found it really easy to use, they are grateful that libraries have been kept open and for longer, and people are using them.
The library service now looks forward to widening community use to create multi-user sites.
Additional information on this subject
Case study: Open+ in Cullompton, Devon
Contact for further information: firstname.lastname@example.org
Published: 16 December 2015
Updated: 28 January 2016
- Link to another case study added
- First published.