1. Your responsibilities

You must provide a way for your customers to dispose of their old household electrical and electronic equipment when you sell them a new version of the same item.

The waste electrical and electronic equipment (WEEE) regulations apply regardless of how you sell the products, whether direct or by internet, mail order or telephone.

You must either:

If you don’t have your own take back service, you must join the Distributor Takeback Scheme (DTS).

Read the full WEEE regulations guidance for more information.

Tell your customers which service you provide

You must provide free written information to your customers on:

  • which take back service you provide
  • how they can reuse and recycle electrical and electronic equipment
  • why this waste needs to be separated from other waste
  • the damaging effects of not recycling electrical and electronic equipment
  • the meaning of the crossed-out wheelie bin symbol


You can provide this information by, for example:

  • displaying posters in your store about which service you provide
  • including information leaflets with the electrical and electronic equipment you sell

Online retailers

You must publish this information on your website.

Report a distributor

Report a distributor that is breaking the regulations to the National Measurement and Regulation Office (NMRO).

NMRO Enforcement Authority
Telephone: 020 8943 7227
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NMRO Enforcement Authority
Stanton Avenue
TW11 0JZ