Insulin infusion pump - risk of delay in treatment

(Roche Diagnostics Ltd) Increased risk that the vibration alarm will not work as a result of a changed component. (MDA/2014/008)

CAS deadlines

Action underway: 1 April 2014, action complete: 6 May 2014

Note: These deadlines are for systems to be in place to identify pumps and ensure users are aware of the problem.


Insulin infusion pump

Image of Accu-Chek Spirit Combo insulin pump.

Insulin infusion pump:
Accu-Chek Spirit Combo insulin pump
Manufactured by Roche Diagnostics Ltd.

All pumps with serial numbers in the range 10171897 to 10281629 (inclusive).


Risk of delay to treatment.

There is an increased risk that the vibration alarm will not work, as a result of a changed component.  This fault will only be detected at pump start up, when it will display an ‘E-7’ error message and give an audible signal, but will fail to start.

Roche will replace pumps that display this ‘E-7’ error message, but does not intend to replace all potentially affected pumps.


  • Identify affected pumps.
  • If a delay to insulin therapy could compromise patient safety, consider using an alternative device.
  • When using these pumps:

    • ensure that users are aware of the problem
    • ensure that users have a syringe or insulin pen available in case the pump stops
    • if the pump displays an ‘E-7’ error, contact Roche for a replacement
  • Report any adverse incidents involving these devices to the MHRA.

Action by

All those responsible for the use and maintenance of these devices, particularly diabetes departments.


This MDA has been sent to

  • Care Quality Commission (CQC) (headquarters) for information
  • Clinical commissioning groups (CCGs)
  • HSC trusts in Northern Ireland (chief executives)
  • Local authorities in Scotland (equipment co-ordinators)
  • NHS boards and trusts in Wales (chief executives)
  • NHS boards in Scotland (equipment co-ordinators)
  • NHS England area teams
  • NHS trusts in England (chief executives)

Onward distribution

Please bring this notice to the attention of relevant employees in your establishment. 
Below is a suggested list of recipients.  

CAS and SABS (NI) liaison officers for onward distribution to all relevant staff including:

  • Clinical governance leads
  • Community diabetes specialist nurses
  • Community hospitals
  • Diabetes clinics/outpatients
  • Diabetes nurse specialists
  • Diabetes, directors of
  • Diabetologists
  • EBME departments
  • Equipment stores
  • Medical directors
  • Medical libraries
  • Nursing executive directors
  • Outpatient clinics
  • Paediatric diabetes nurse specialists
  • Paediatric nurse specialists
  • Paediatricians
  • Pharmacists
  • Risk managers
  • Supplies managers

NHS England area teams 
CAS liaison officers for onward distribution to all relevant staff including:

  • Community pharmacists
  • General practitioners

Independent distribution

Establishments registered with the Care Quality Commission (CQC) (England only) 
This alert should be read by:

  • Clinics
  • Hospitals in the independent sector
  • Independent treatment centres
  • Private medical practitioners

Please note: CQC and OFSTED do not distribute these alerts. Independent healthcare providers and social care providers can sign up to receive MDAs directly from the Department of Health’s Central Alerting System (CAS) by sending an email to: and requesting this facility.

Manufacturer contact


Accu-Chek Pump Careline
Tel: 0800 731 2291


If you have any comments or feedback on this Medical Device Alert please email us


If you are in England, please send enquiries about this notice to the MHRA, quoting reference number MDA/2013/008 or 2013/009/006/081/012

Technical aspects

Sharon Knight or Patrick Sweeney
Medicines & Healthcare Products Regulatory Agency
Floor 4
151 Buckingham Palace Road
London SW1W 9SZ
Tel:    020 3080 7202 / 6898
Fax:  020 8754 3965

Email: or

Clinical aspects

Mark Grumbridge
Medicines & Healthcare Products Regulatory Agency
Floor 4
151 Buckingham Palace Road
London SW1W 9SZ
Tel:    020 3080 7128
Fax:  020 8754 3965


How to report adverse incidents

Please report via our website: Reporting adverse incidents involving medical devices
Further information about CAS can be found on the CAS website 

Northern Ireland

Alerts in Northern Ireland will continue to be distributed via the NI SABS system.

Enquiries and adverse incident reports in Northern Ireland should be addressed to:

Northern Ireland Adverse Incident Centre
Health Estates Investment Group
Room 17
Annex 6
Castle Buildings, Stormont Estate
Dundonald BT4 3SQ
Tel: 02890 523 704
Fax: 02890 523 900


How to report adverse incidents in Northern Ireland

Please report directly to NIAIC, further information can be found on the NIAIC website 
Further information about SABS can be found on the SABS website 


All requests regarding return, replacement or modification of the devices mentioned in this alert should be directed to the relevant supplier or manufacturer.

Other enquiries and adverse incident reports in Scotland should be addressed to:

Incident Reporting and Investigation Centre
NHS National Services Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh EH12 9EB
Tel: 0131 275 7575  
Fax: 0131 314 0722


Incident Reporting and Investigation Centre 


Enquiries in Wales should be addressed to:

Improving Patient Safety Team
Medical Directorate
Welsh Government
Cathays Park
Cardiff CF10 3NQ
Tel:    029 2082 5801


Download documents

Medical Device Alert: Insulin infusion pump manufactured by Roche Diagnostics Ltd (MDA/2014/008) (115Kb)

Published 17 December 2014