FOI release
Complaints about processing times
Updated 11 May 2026
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| Year | Month | Total Complaints Received | Reason Complaints Raised |
|---|---|---|---|
| 2023 | April | 42 | Time taken to process application |
| 2023 | May | 48 | Time taken to process application |
| 2023 | June | 35 | Time taken to process application |
| 2023 | July | 36 | Time taken to process application |
| 2023 | August | 33 | Time taken to process application |
| 2023 | September | 25 | Time taken to process application |
| 2023 | October | 29 | Time taken to process application |
| 2023 | November | 32 | Time taken to process application |
| 2023 | December | 27 | Time taken to process application |
| 2024 | January | 23 | Time taken to process application |
| 2024 | February | 27 | Time taken to process application |
| 2024 | March | 31 | Time taken to process application |
| 2024 | April | 29 | Time taken to process application |
| 2024 | May | 22 | Time taken to process application |
| 2024 | June | 14 | Time taken to process application |
| 2024 | July | 16 | Time taken to process application |
| 2024 | August | 17 | Time taken to process application |
| 2024 | September | 22 | Time taken to process application |
| 2024 | October | 26 | Time taken to process application |
| 2024 | November | 16 | Time taken to process application |
| 2024 | December | 16 | Time taken to process application |
| 2025 | January | 16 | Time taken to process application |
| 2025 | February | 15 | Time taken to process application |
| 2025 | March | 12 | Time taken to process application |
| 2025 | April | 15 | Time taken to process application |
| 2025 | May | 16 | Time taken to process application |
| 2025 | June | 17 | Time taken to process application |
| 2025 | July | 10 | Time taken to process application |
| 2025 | August | 11 | Time taken to process application |
| 2025 | September | 15 | Time taken to process application |
| 2025 | October | 10 | Time taken to process application |
| 2025 | November | 15 | Time taken to process application |
| 2025 | December | 18 | Time taken to process application |
| 2026 | January | 20 | Time taken to process application |
| 2026 | February | 20 | Time taken to process application |
| 2026 | March | 17 | Time taken to process application |