Online travel agents: monitoring of pricing practices

The CMA is monitoring a range of pricing practices in the hotel online booking sector in the UK.

Monitoring of pricing practices questionnaire

Update 22 December 2016

The results of our monitoring work are currently being collated and analysed and will be published in an ECN (European Competition Network) Report early next year. The CMA along with the 9 other competition agencies who took part in the monitoring work and the European Commission will be considering the results and discussing next steps in early 2017.

Update 8 September 2016

The Competition and Markets Authority (CMA) has sent a questionnaire to a large sample of hotels in the UK as part of a joint monitoring project, in partnership with the European Commission and 9 other competition agencies in the EU.

This project is looking at how changes to room pricing terms, and other recent developments, have affected the market. In particular, whether the Europe-wide removal by online travel agents Expedia and of certain ‘rate parity’ or ‘most-favoured nation’ clauses in their standard contracts with hotels in July 2015 has affected the market.

The CMA sent an initial request for responses to its questionnaire in July. We have now reopened the questionnaire, to give hotels a further chance to respond. The deadline for responses is 23 September.

Hotels in the UK that have not been directly contacted by the CMA are also welcome to complete the questionnaire. Please indicate on the form (at question 3) whether or not you received a direct communication from the CMA inviting you to participate.

The joint monitoring work is expected to be completed by the end of 2016 and will enable the CMA to determine whether or not there is a need for any further action in this sector.


On 16 September 2015 the CMA closed its investigation into discounting restrictions in the hotel online booking sector.

At the same time, the CMA committed to 12 months of ongoing monitoring of market developments, after which time the CMA noted that it would take views received during this period into account when considering whether or not to take any other steps. The CMA also noted that it would continue to work closely with other national competition authorities and the European Commission.


Project Director: Bethan Watts (

Assistant Director: Eithne McCarthy (

Economist: Riccardo Ferrari (

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