Dixons Group plc / Micro Warehouse Ltd

OFT closed case: Completed acquisition by Dixons Group plc of Micro Warehouse Limited.

Affected market: IT reselling to business customers

No. ME/1127/04

The OFT's Decision on reference under section 33 given on 6 August 2004.

Please note that square brackets indicate figures which have been deleted or replaced with a range at the request of the parties for reasons of commercial confidentiality.


Dixons Group plc (Dixons) is a diversified electrical retailer operating in the UK and other European countries. Dixons trades in the UK through its wholly-owned subsidiary DSG Retail Limited (DSGR) and through The Link Stores Limited (60 per cent owned). In the UK, DSGR operates under the brands of Dixons, Currys, PC World, PC Service Call, Mastercare, Partmaster Direct and PC World Business (PCWB). PCWB is a direct reseller of IT products (together with related after-sale services) to business customers in the UK.

Micro Warehouse Limited (Micro Warehouse UK) operates as a direct reseller of IT products to business customers in the UK (via the internet and telephone). Micro Warehouse UK's business specific product portfolio includes hardware, software, IT consumables (such as ink cartridges) and to a lesser extent, simple after-sale services. In the year ending 31 December 2003, the UK turnover of Micro Warehouse UK was £143 million.


On 27 May 2004 Dixons, via DSGR, acquired the entire issued share capital of Micro Warehouse UK from Gores Services LLC for a consideration of approximately $[ ] million (£[ ] million).

The parties notified the transaction on 10 June 2004 and the administrative deadline is 6 August 2004.


As a result of this transaction Dixons and Micro Warehouse UK have ceased to be distinct. The UK turnover of Micro Warehouse UK exceeds £70 million, so the turnover test in section 23(1)(b) of the Enterprise Act 2002 (the Act) is satisfied. The OFT therefore believes that it is or may be the case that a relevant merger situation has been created.


The parties overlap in the supply of IT products to business customers.

PCWB's largest product line, business hardware, accounts for approximately [ ] per cent of its total turnover. PCWB sales to private customers are estimated at less than [0-10] per cent and it does not currently operate any retail outlets but makes use of a small allocated space within PC World's retail outlets. Other than through PCWB, Dixons makes few sales to business customers.

Micro Warehouse UK's largest product line, business hardware, accounts for approximately [ ] per cent of its turnover. It does not operate any retail outlets. Sales to private customers account for less than [0-10] per cent of Micro Warehouse UK's sales.

Product market

Dixons submits that the parties operate in a market for the sale of IT goods to business customers. It argues that there is limited demand side substitutability and no supply side substitutability between business customers and private customers for the following reasons:

  • Business specific product characteristics. Business PCs run Microsoft XP Pro and domestic computers run Microsoft XP Home; and business IT equipment invariably must be able to run on a network.
  • Different purchasing patterns. Most private customers buy their IT requirements through a mix of retail outlets and direct sales; more business customers typically buy their products direct over the telephone or by the internet.
  • Different product requirements. Most businesses operate a specific network, an intranet and a server which manages the network's various resources, such as PCs, printers and fax machines.
  • Different terms and conditions. Business customers usually benefit from a business account (with VAT registration) in order to obtain a credit facility as opposed to private customers. Also, sales to business customers exclude the conditions under the relevant consumer sales of goods legislation.

All but one of the third party responses concurred with this view. One third party submitted that there is a high level of commonality in the products supplied to private customers and small to medium size enterprises, and consequently the supply of IT goods to business customers is different to, but not separate from, the supply to private customers.

Geographic market

Dixons submits that the relevant geographic scope is at least national because business customers source their requirements from across the UK. In general, the available purchasing channels operate on a national level and business customers tend to negotiate prices centrally for the whole of their UK operations.


Market shares

IT reselling to business customers is a highly fragmented industry, with no player having more than a 10 per cent market share. The major players include Computacenter, Insight, Bechtle, Systemax, SCH and direct supply manufacturers such as Dell and Apple, with the remainder of the industry made up of many medium and small resellers.

The parties estimate that they have a combined share of supply of [less than 10] per cent (an increment of [less than 5] per cent) in IT reselling to business customers in the UK (see [note 1]).  Given these low shares of supply, the transaction does not raise any horizontal competition issues.

Barriers to entry

Dixons submits that barriers to entry into IT reselling to business customers are low. In support of this, it argues that:

  • manufacturers who do not currently sell direct could enter the sector by establishing their own direct selling operations (mail order, telephone or internet)
  • it would be relatively easy for manufacturers/retailers specialising in the sale of consumer IT products to enter the segment for sales to businesses, and
  • direct resellers to business customers (and manufacturers) which are active in other countries would also be able to enter the segment without great difficulty.

Given the lack of horizontal issues in this case, it is not necessary to reach a firm conclusion on barriers to entry.

Buyer power

There are many suppliers of IT goods to business customers and it appears that such customers have no switching costs, implying that they may have a degree of negotiating power. Given the lack of horizontal issues in this case, it is not necessary to reach a firm conclusion on buyer power.


One third party raised concerns that Dixons would be able to leverage its buyer power from its purchases of IT for private customers into Micro Warehouse UK. It believed that Dixons was already doing this because PCWB was able to bid at a lower price than it on many supply contracts for business customers.

Dixons submits, however, that purchasing for PCWB is completely separate from the PC World consumer business; indeed, the two parts of the business have completely different purchasing teams under a completely different management structure. The OFT did not receive any evidence to suggest that Dixons is currently leveraging any buyer power it might have to purchase IT goods for PCWB, nor any evidence to suggest that it will begin doing so. Given the size of Micro Warehouse UK, the acquisition has not and is not expected to materially increase any buying strength that Dixons had prior to completion of the merger.


The vast majority of third parties who responded were unconcerned about the transaction. As noted above, one third party raised concerns about Dixons' upstream buyer power but no evidence was received to support these concerns.


In light of the highly fragmented nature of IT reselling to business customers in the UK and the parties' low shares of supply, the transaction has not and is not expected to lead to a substantial lessening of competition.

Consequently, the OFT does not believe that it is or may be the case that the merger has resulted or may be expected to result in a substantial lessening of competition within a market or markets in the United Kingdom.


This merger will therefore not be referred to the Competition Commission under section 22(1) of the Act.


  1. This is on the basis of an estimated total industry size of the UK market for IT reselling to business customers of £[ ] billion with Micro Warehouse's turnover amounting to £143 million and Dixons' turnover amounting to £[ ] million.
Published 6 August 2004