You can make a claim for compensation if your vehicle has been damaged on a road managed by the Highways Agency. This includes motorways and some A roads in England.
You can’t claim compensation from the Highways Agency if debris from another vehicle caused the damage. Contact your insurer instead.
How to make a claim
Contact the Highways Agency to tell them:
- what the damage was
- why you think the Highways Agency is responsible
- the specific location where the damage took place - the road name and the nearest marker post number or feature which identifies the part of the road you were on
- the date and time the damage was caused
Damage report form
You’ll be sent a damage report form if the Highways Agency believes you have a valid claim. Fill it in and provide:
- copies of estimates or invoices for repairs to your vehicle
- a current MOT certificate
- photos of the damage if you have them
Send it to the address on the form. You’ll get a decision about your claim within 90 days.
Trespassing on a motorway is a criminal offence. Don’t visit or try to photograph the location where your vehicle was damaged.