You may be able to claim compensation if your vehicle has been damaged by a road. The organisation you contact depends on where the road is and the type of road.

You can’t claim compensation if debris from another vehicle caused the damage. Contact your insurer instead.

How to make a claim

Contact the organisation responsible to tell them:

  • what the damage was
  • why you think they are responsible
  • the specific location where the damage took place - the road name and the nearest marker post number or feature which identifies the part of the road you were on
  • the date and time the damage was caused

Trespassing on a motorway is a criminal offence. Don’t visit or try to photograph the location where your vehicle was damaged.

England

London red routes

You can check if the road is classed as a red route.

Transport for London customer services
Telephone: 0343 222 1234
8am to 8pm, Monday to Sunday including public holidays
Find out about call charges

Most A-roads and motorways

You can check if Highways England manages the road your car was damaged on.

Highways England
Telephone: 0300 123 5000
24-hour service
info@highwaysengland.co.uk
Find out about call charges

Other English roads

Report the problem to the council that manages the road then contact them for compensation.

Scotland

Find the organisation responsible for an A-road or motorway.

For all other roads, report the problem to the council that manages the road then contact them for compensation.

Wales

Contact Traffic Wales for most A-roads and motorways. You can check which roads Traffic Wales manages.

Traffic Wales
Telephone: 0300 123 1213
contact@traffic-wales.com
Find out about call charges

For all other roads, report the problem to the council that manages the road then contact them for compensation.

Northern Ireland

Apply online to Transport NI to claim compensation for all types of roads.