Buying a home
Making a complaint
You can make a complaint to a company involved in the sale if you’re unhappy with their service. Follow the company’s complaints procedure.
If they do not respond or you’re not happy with their response, you can complain to the relevant ombudsman service or scheme.
That ombudsman will investigate the complaint for free.
Complain about an estate agent
You can complain to one of the following:
Ask the estate agent which scheme they belong to.
The Which? website has more advice on how to make a complaint about an estate agent.
Complain about a legal professional
Contact the Legal Ombudsman.
Citizens Advice has more advice on how to make a complaint about a solicitor or conveyancer.
Complain about a mortgage lender
Contact the Financial Ombudsman Service.
Complain about a valuer or surveyor
Contact the Royal Institution of Chartered Surveyors if the valuer or surveyor is a member.
Citizens Advice has advice on how to complain about a surveyor.
Complain about a new home
Contact the New Homes Ombudsman Service