2. How to claim
You can apply using a form or by phone.
Apply using a form
Download and fill in the Bereavement Benefits pack (form BB1).
You can also get the form from your local Jobcentre Plus in person or by ordering over the phone.
The pack has notes to help you fill in the form.
Take the completed form to your local Jobcentre Plus or send it to:
Dover Benefit Centre
Post Handling Site B
Call the Bereavement Service helpline to ask for alternative formats, such as braille, large print or audio CD.
Apply by phone
Call the Bereavement Service helpline.
Bereavement Service helpline
Telephone: 0345 606 0265
Welsh language: 0345 606 0275
Textphone: 0345 606 0285
Welsh language: 0345 606 0295
Monday to Friday, 8am to 6pm
Find out about call charges
When you need to apply by
You can claim Bereavement Payment up to 12 months after your husband, wife or civil partner dies.
How Bereavement Payment is paid
Bereavement Payment is usually paid into your bank, building society or credit union account.
Appeal a decision
You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.