2. How to claim

You can apply using a form or by phone.

Apply using a form

Download and fill in the Bereavement Benefits pack (form BB1).

You can also get the form from your local Jobcentre Plus in person or by ordering over the phone.

The pack has notes to help you fill in the form.

Take the completed form to your local Jobcentre Plus or send it to:

Dover Benefit Centre
Post Handling Site B
Wolverhampton
WV99 1LA

Alternative formats

Call the Bereavement Service helpline to ask for alternative formats, such as braille, large print or audio CD.

Apply by phone

Call the Bereavement Service helpline.

Bereavement Service helpline

Telephone: 0345 606 0265
Welsh language: 0345 606 0275

Textphone: 0345 606 0285
Welsh language: 0345 606 0295

Monday to Friday, 8am to 6pm
Find out about call charges

When you need to apply by

You can claim Bereavement Payment up to 12 months after your husband, wife or civil partner dies.

You should claim within 3 months if you’re also claiming Widowed Parent’s Allowance or Bereavement Allowance.

How Bereavement Payment is paid

Bereavement Payment is usually paid into your bank, building society or credit union account.

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.