3. How to claim
You can apply using a form or by phone.
Apply using a form
The pack has notes to help you fill in the claim form.
Take the completed form to your local Jobcentre Plus or send it to:
Dover Benefit Centre
Post Handling Site B
Call the Bereavement Service helpline to ask for alternative formats, such as braille, large print or audio CD.
Claims can only be backdated 3 months and are dated when the office gets them.
Apply by phone
Call the Bereavement Service helpline.
Bereavement Service helpline
Telephone: 0800 731 0469
Welsh language: 0800 731 0453
Textphone: 0800 731 0464
Welsh language: 0800 731 0456
Monday to Friday, 8am to 6pm
Find out about call charges
If you disagree with a decision
You can challenge a decision about your claim. This is called asking for ‘mandatory reconsideration’.