The Muster Point
We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.
The Armed Forces Covenant
An enduring covenant between the people of the United Kingdom, Her Majesty’s Government and all those who serve or have served in the Armed Forces of the Crown and their families
The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.
Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.
This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.
Section 1: Principles of the Armed Forces Corporate Covenant
1.1 We The Muster Point will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen;
- and in some circumstances that special treatment may be appropriate especially for the injured or bereaved.
Section 2: Demonstrating our commitment
2.1 The Muster Point recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by pledging to the following:
- UK Service Veterans And Leavers
- UK Service Spouses And Partners
- UK Reservists
- UK Cadets
- Armed Forces Day
- Reserve Forces Day
- Armed Forces Charities
We also pledge the following:
o Using our podcast, social media platforms, website, and outreach activities to raise awareness of the Armed Forces Covenant and veteran issues locally and nationally. o Encouraging and supporting the wider public to understand and recognise the service and sacrifices of the Armed Forces Community. o Welcome Reservists and their families to participate in our Veterans Drop-In Hub and community events. o Signpost Reservists to welfare, employment, and wellbeing support services where appropriate. o Support local Reserve units through partnership working, collaborative events, and awareness- raising activities in the community. o Providing peer-led drop-in services for veterans, offering social connection, advice, and signposting to appropriate welfare, housing, mental health, and employment support. o Recognising the transferable skills and value of military service in any employment, volunteer, or partnership opportunities within The Muster Point. o Encourage cadets and former cadets to engage with The Muster Point as part of a wider Forces community network. o Provide volunteering and mentoring opportunities where possible to support cadets transitioning into military or civilian careers. o Encouraging and welcoming the participation of spouses and family members in our drop-in hubs and community activities. o Signposting spouses and partners to employment, education, and welfare support services where appropriate. o Organising and participating in local community engagement events which promote recognition of the Armed Forces Community. o Actively signposting veterans to mental health and wellbeing services, including Op COURAGE and relevant voluntary sector providers. o Working closely with local authorities, housing providers, and public bodies to advocate for appropriate support under the Armed Forces Covenant. o Using The Muster Point platform to engage with policymakers, local authorities, and statutory bodies to advocate for full implementation and enforcement of the Armed Forces Covenant. o Operating a weekly Veterans Drop-In Hub providing an accessible, peer-led safe space for veterans and families. o Running The Muster Point Podcast to raise awareness, promote Covenant delivery, and ensure veterans voices are heard at both community and policy levels. o Maintaining an Armed Forces Covenant Champion within The Muster Point to ensure continuous review, delivery, and development of Covenant pledges.
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.