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Find out how algorithmic tools are used in public organisations

Find algorithmic transparency records from UK public sector organisations with information on algorithmic tools used in decision making. These are completed in accordance with the Algorithmic Transparency Recording Standard.

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  • Cloud-based contact centre platform using Amazon Q and Contact Lens to support staff, transcribe calls, and provide service insights.

  • This system enables First‑Tier Tribunal Immigration and Asylum Chamber (IAC) judges to securely transcribe their oral decisions in real time using Azure Speech Services ASR models.

  • A digital solution designed to help adult social care professionals quickly and securely record case notes, improving efficiency and accuracy in service delivery.

  • Beam Notes is a digital solution designed to help prosecutors quickly and securely review video recorded evidence through transcription and summarisation of digitally recorded media.

  • PolyAI provides an AI-powered conversational voice assistant that automates routine telephone interactions and supports users in accessing services more efficiently.