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Find out how algorithmic tools are used in public organisations

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5 records
Organisation HM Revenue & Customs
  • The Organisational Listening Tool (OLT) collates, classifies and displays customer feedback from HMRC digital, webchat and telephony services. 

  • This tool detects anomalous values within a trader's VAT Return history

  • The automated model is being used to support the valuation of 1.5m domestic properties for a Council Tax revaluation in Wales in 2028.

  • Digital (virtual) assistant chat (chatbot) and human HMRC adviser webchat.

  • This is a tool to detect unauthorised uses of HMRC's logo.