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Find out how algorithmic tools are used in public organisations

Find algorithmic transparency records from UK public sector organisations with information on algorithmic tools used in decision making. These are completed in accordance with the Algorithmic Transparency Recording Standard.

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8 records
Organisation HM Revenue & Customs
  • The service compares data added to a customers tax return against information HMRC holds for that customer to provide incisive feedback to help customers submit accurate tax returns.

  • A generative AI chatbot for internal use to allow HMRC colleagues access to HMRC Security Policies, Standards and Guidance.

  • Predict business' likely engagement with tax debt recovery process.

  • The Organisational Listening Tool (OLT) collates, classifies and displays customer feedback from HMRC digital, webchat and telephony services. 

  • This tool detects anomalous values within a trader's VAT Return history

  • The automated model is being used to support the valuation of 1.5m domestic properties for a Council Tax revaluation in Wales in 2028.

  • Digital (virtual) assistant chat (chatbot) and human HMRC adviser webchat.

  • This is a tool to detect unauthorised uses of HMRC's logo.