British Embassy Hanoi
Central Building, 4th floor
31 Hai Ba Trung
Telephone +84 (0)24 3936 0500
Fax +84 (0)24 3936 0561
Email - for general enquiries: firstname.lastname@example.org
Email - for consular enquiries in Vietnam: email@example.com
Email - for trade and investment in Vietnam DIT.Vietnam@fco.gsi.gov.uk
Office opening hours:
Monday to Thursday: 8.30am to 12.30pm and 1.30pm to 4.45pm
Friday: 8.30am to 12.30pm and 1.00pm to 3.00pm
Consular public hours (for notarial and documentary services - by appointment only):
Tuesday, Thursday: 09:00am to 10:00am
Wednesday: 02:00pm to 03:00pm.
Making a consular appointment
Our embassies and consulates deal with a large number of urgent cases each year. Before contacting an embassy or consulate with non-urgent enquiries, please read our Support for British nationals abroad: a guide to see if the information you need is there. If you still cannot find the information you need, you can contact your nearest Consular team.
For legalisation and notarial services, you can only make an appointment after completing our normal procedure which is explained at the link https://www.gov.uk/notarial-and-documentary-services-guide-for-vietnam
The Foreign & Commonwealth Office and this embassy are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this embassy. We hope this information is helpful.
General physical access
There is clear, unobstructed access for vehicles to the front of the building, but there are six steps (without ramps) from the street into the office building. Building attendants can provide assistance.
Lifts: availability to all floors and accessibility for wheelchair-users.
Toilets: There are toilets at each level but these are not equipped for wheelchair access.
For security reasons, there is no parking available outside the building, but there is space for wheelchair transfer at drop off area.
Floor coverings are safe and even.
There are handrails in the elevators which are easy to grip.
The building doors are easily accessible to all users.
All areas of the building are well lit.
There is limited assistance for emergency evacuation of disabled visitors. In the event of an emergency, occupants must use the stairs to evacuate the building.
Access for visually-impaired visitors
- Signs to the offices are clear, but not available in braille.
- Guide dogs would be permitted into the building.
Access for deaf/hard of hearing visitors
Hearing loops are installed in the Embassy’s visa section but not in other parts of the building
Embassy staff and building attendants are not trained in sign language and professional signing interpretation is not available
Hearing dogs would be permitted into the building
If you need to visit us or use our services and feel that they may be inaccessible to you, please contact
The Head of Corporate Services Telephone: (+84) (4) 3936 0500
who will try to find an alternative way of providing access for you.
Public holidays 2018
Monday 01 January: New Year’s Day
Wednesday 14 February – Friday 16 February: Tet - Lunar New Year
Monday 19 February – Tuesday 20 February: Tet - Lunar New Year (in lieu of Tet on Saturday 17 February and Sunday 18 February)
Friday 30 March: Good Friday
Monday 02 April: Easter Monday
Wednesday 25 April: Hung King Commemoration Day
Monday 30 April: Reunification Day
Tuesday 01 May: International Labour Day
Monday 03 September: National Day (in lieu of National Day on Sunday 02 September)
Tuesday 25 December: Christmas Day
Wednesday 26 December: Boxing Day