Complaints procedure

The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.

Complaints, feedback and suggestions on consular services

If you have any complaints, feedback or suggestions about the consular service provided, please send details of your complaint using our online feedback form, or in writing to:

Customer Interaction Team
Consular Directorate
Room WH4.36
Foreign, Commonwealth & Development Office
King Charles Street

Customer research

We also work with partner research agencies to conduct customer satisfaction research on our services. If you have sought consular assistance overseas and have provided your contact details to us, we may ask you to take part in our customer satisfaction research.

Find out more about our feedback programme and research.

We are not able to respond to any queries or complaints about UK visas or British passports.


If your complaint is about British passports contact HM Passport Office.


If your complaint is about UK visas contact UK Visas and Immigration.

Or if you have a query, question or feedback on visas please visit the UK visas website.

General complaints

If you have a complaint about any of the services the Embassy provides, please write to us, addressing the letter to the appropriate section (Management, Press, Political) and provide as much information as possible.

Our address is:

The British Embassy
29 Merrion Road
Dublin 4