Guidelines for responsible business conduct.
The Organisation for Economic Co-operation and Development (OECD) guidelines are recommendations for responsible business conduct that adhering governments encourage their enterprises to observe wherever they operate.
The OECD guidelines cover a broad range of issues, including:
- due diligence in the supply chain
- human rights
- employment and industrial relations
- working to stop bribery
- consumer interests
- science and technology
Each adhering country must set up a National Contact Point (NCP) with the tasks of:
- raising awareness of the OECD guidelines with businesses, trade unions and non-governmental organisations
- implementing the OECD guidelines’ complaint mechanism - the UK NCP is based in the Department for Business, Innovation and Skills (BIS) and is also partly funded by the Department for International Development (DFID)
Contact the UK National Contact Point
For any queries on, or complaints under the OECD guidelines, or if you wish to be included in the UK NCP’s keep in touch mailing list, please email firstname.lastname@example.org or write to:
UK National Contact Point for the OECD guidelines for multinational enterprises
Department for Business, Innovation and Skills (BIS)
3rd Floor - Victoria Zone 3
1 Victoria Street
London SW1H OET
Further UK NCP contact details are listed below:
telephone: 020 7215 0395
fax: 020 7215 6767
telephone: 020 7215 5679
fax: 020 7215 6767
telephone: 020 7215 6638
fax: 020 7215 6767
UK NCP - complaints procedures
Raising a complaint
To raise a complaint with the UK NCP, you should:
- Identify which parts of the OECD guidelines may have been engaged - please note that this updated version of the guidelines was endorsed by the OECD on 25 May 2011 and applied by the UK NCP with effect from 1 September 2011 (if your complaint is about actions that took place before 1 September 2011, you should refer to the version of the guidelines that applied before to confirm what requirements applied under the guidelines at that time).
- Prepare the complaint and relevant supporting material on the basis of the UK NCP’s guidance on bringing a complaint under the OECD guidelines for multinational enterprises.
How the complaint process works
The UK NCP’s procedures for dealing with complaints brought under the OECD guidelines for multinational enterprises set out what happens at each stage of the process.
The review procedure for dealing with complaints brought under the OECD guidelines to the UK NCP sets out the review process, on procedural grounds only, opened to the parties of a complaint when the UK NCP issues an initial assessment rejecting a complaint, or a final statement.
Information on the UK NCP’s approach in cases where other proceedings take place while a complaint is under consideration can be found at UK national contact point (NCP) handling of parallel legal proceedings for complaints.
UK National Contact Point case statements
See UK National Contact Point case statements for all assessments and statements on complaints made to the UK NCP.
Promotion of the OECD guidelines for multinational enterprises
Let us know if you think that your business or organisation would find it useful to have UK NCP staff give a presentation on the OECD guidelines and the UK NCP. You can download the UK NCP’s PowerPoint presentation:
UK NCP annual returns to the OECD
UK NCP steering board
The work of the UK NCP is overseen by a steering board which includes representatives of government departments and external members. The 4 external members currently appointed include representatives of business, trade unions and non-governmental organisations.
Minutes of the UK NCP steering board meetings
UK National Contact Point archive
For information on past cases considered by the UK National Contact Point, please go to the earlier version of the NCP site.