UK NCP complaint handling process
How the UK National Contact Point (UK NCP) handles complaints under the OECD Guidelines for Multinational Enterprises.
UK NCP implements the complaints mechanism set out in the Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises.
Read how you can make a complaint about a multinational enterprise.
Complaints process
UK NCP has established procedures for handling complaints.
Complaints follow a 3-stage process:
- making an initial assessment of the complaint
- providing mediation and / or conducting a further examination
- publishing a final statement
When there is parallel legal action
In the case of parallel legal action UK NCP will take into account its parallel legal proceedings guidelines in addition to its established procedures.
Mediation
If the case is accepted at the initial assessment stage UK NCP will offer free professional mediation to both sides.
If parties cannot come to an agreement the UK NCP will, where appropriate, make specific recommendations to the respondent.
Decision process
The UK NCP conducts desk-based research and can, in exceptional circumstances, undertake field visits to gather evidence as part of its decision process.
Final statement
UK NCP will publish a final statement for all complaints accepted at the initial assessment stage.
The final statement will include either:
- outcomes of any mediation, including for example a statement agreed between the parties, or
- the outcome of the complaint, including (where appropriate) specific recommendations to bring the company’s conduct into line with the guidelines
Follow-up statement
The UK NCP publishes a follow-up statement on any recommendations it makes, usually one year after the final statement.
Ask for a review
Parties to UK NCP complaints can request a review after the UK NCP:
- issues an initial assessment rejecting a complaint
- issues a final statement
Process limitations
The complaints procedure is not a legal process.
The UK NCP:
- has no formal investigatory powers
- cannot compel businesses to act, or implement its findings and recommendations