Guidance

UK NCP: procedures for complaints under the OECD Guidelines

Complaint process followed by the UK National Contact Point (NCP).

Documents

Details

This document sets out the stages and timing of the complaint process followed by the UK National Contact Point (NCP).

It explains:

  • what the NCP will do to decide whether to accept a case brought under the guidelines
  • how the mediation process works (updated Mediation procedures, published July 2025)
  • the examination process should this prove necessary
  • the publication of the NCP’s decision

Find out how to make a complaint about a multinational enterprise to the UK NCP.

Updates to this page

Published 22 July 2011
Last updated 4 July 2025 show all updates
  1. Updated Mediation procedures, published July 2025.

  2. Updated national contact point (NCP) complaint process

  3. First published.

Sign up for emails or print this page