Guidance

UK NCP: procedures for complaints under the OECD Guidelines

Complaint process followed by the UK National Contact Point (NCP).

• From: Office for Responsible Business Conduct and UK National Contact Point
• Published: 22 July 2011
• Last updated: 4 July 2025
  Show all updates

  1. 4 July 2025

     Updated Mediation procedures, published July 2025.

  2. 20 January 2014

     Updated national contact point (NCP) complaint process

  3. 22 July 2011

     First published.

Documents

UK national contact point procedures for dealing with complaints brought under the OECD guidelines for multinational enterprises

PDF, 274 KB, 17 pages

Updated Mediation procedures (published July 2025)

PDF, 141 KB, 3 pages

Details

This document sets out the stages and timing of the complaint process followed by the UK National Contact Point (NCP).

It explains:

• what the NCP will do to decide whether to accept a case brought under the guidelines
• how the mediation process works (updated Mediation procedures, published July 2025)
• the examination process should this prove necessary
• the publication of the NCP’s decision

Find out how to make a complaint about a multinational enterprise to the UK NCP.