Warm Home Discount Scheme

3. How to claim

If you qualified, you’ll have received a letter by 16 December 2016 telling you how to get the discount.

Your electricity supplier should have applied the discount to your bill by the end of May 2017.

If you didn’t get a letter

Contact the Warm Home Discount Team if you didn’t get a letter but think you qualified.

Warm Home Discount Scheme
Telephone: 0345 603 9439
Monday to Friday, 8:30am to 4:30pm
Find out about call charges

Warm Home Discount Team
2.1.P
Peel Park
Brunel Way
Blackpool
FY4 5ES

For any other queries about the scheme, contact your electricity supplier.

If you’re unsatisfied with your supplier’s response

If you’ve contacted your supplier and have a problem with their response, contact the BEIS Correspondence Team. Include the correspondence you’ve received from your supplier.

BEIS Correspondence Team
1 Victoria Street
London
SW1H 0ET
enquiries@beis.gov.uk