3. How to claim
You’ll receive a letter by 30 November 2017 telling you how to get the discount if you qualify.
Your electricity supplier will apply the discount to your bill by the end of March 2018.
If you didn’t get a letter
Contact the Warm Home Discount Team if you didn’t get the letter and both the following apply:
- you get the Guarantee Credit element of Pension Credit
- you think you qualify
Warm Home Discount Scheme
Telephone: 0345 603 9439
Monday to Friday, 8:30am to 4:30pm
Find out about call charges
Warm Home Discount Team
For any other queries about the scheme, contact your electricity supplier.
If you’re unsatisfied with your supplier’s response
If you’ve contacted your supplier and have a problem with their response, contact the BEIS Correspondence Team. Include the correspondence you’ve received from your supplier.
BEIS Correspondence Team
1 Victoria Street
Park (mobile) homes
You’ll need to apply in a different way if you live in a park home. The scheme isn’t open yet. Register with Charis Grants to be told when and how to apply.