Apply for the Armed Forces Compensation and War Pension Schemes Service
The alpha report of Ministry of Defence's Apply for the Armed Forces Compensation and War Pension Scheme service reassessment on 16/07/2020
Service Standard assessment report
Reassessment: Apply for the Armed Forces Compensation and War Pension Schemes Service
| From: | Government Digital Services |
| Assessment date: | 16/07/20 |
| Stage: | Alpha Reassessment |
| Result: | Met |
| Service provider: | Ministry of Defence |
Previous assessment reports
Alpha Assessment: 20th February 2020, Not Met
Service description
Veterans are reliant on an outdated paper-based claims process which does not easily enable users to access the compensation they are entitled to. This service allows users to apply for compensation by submitting information related to an injury or illness which has occurred as a result of or during service.
Service users
Veterans who have obtained or developed an injury or illness as a result of or during service or someone using the service on behalf of a veteran.
These users could range from:
- injured or uninjured pension-aged individuals who are no longer working
- those who have left the service with injuries at a working age
- widows or those bereaved through service
- those who served in the Second World War and subsequent National Service between 1939 to 1960
- those who have left the service and following another career or looking for a new career
- employees of charitable organisations
6. Have a multidisciplinary team
Decision
The service met point 6 of the Standard.
What the team has done well
The panel was impressed that:
- for the alpha phase the service has a good multidisciplinary team in place who have delivered good work
- the team proposed for beta is made up of a blend of contractors and civil servants, covering the key roles needed
- the Service Owner is now more empowered, having oversight and control of the end-to-end service
- there is a plan in place to ensure an effective handover from the previous supplier to the new service team
What the team needs to explore
Before their next assessment, the team needs to:
- make sure knowledge is not lost as most of the alpha team will not be part of the beta work. It is important that the knowledge transfer plan that is in place is continued to be delivered against, ensuring the new service team members have all of the information they need to be able to deliver for users
- ensure the team members undertake the relevant professional training, actively participate in their specialist service communities and source professional mentors from across government
- continue to build on the positive relationship with GDS