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  1. Service manual
  2. Measuring success
  3. Sharing your data with the Performance Platform

The Performance Platform is a tool for sharing your service’s performance data in a way that’s easy to understand for:

  • your own team
  • the rest of government
  • the general public

Meeting the Digital Service Standard

To pass point 17 (report performance data) in your service assessments you must set up a dashboard on the Performance Platform.

You must show how you’re using the dashboard to share metrics for the following 4 key performance indicators (KPIs):

Use the platform to improve your service

The Performance Platform provides visualisations for your data. Together, the visualisations make a dashboard.

You can use these to:

  • improve your service
  • help your service to meet the Digital Service Standard
  • learn more about your service by comparing your data with that of other services

Where the platform gets its information

The information on the platform comes from a combination of the following sources:

  • service desks
  • back-end systems, eg monitoring systems for response times and availability
  • web analytics software
  • surveys
  • finance data

How to put your data onto the platform

To put your data onto the Performance Platform, contact the Performance Platform team: performance@digital.cabinet-office.gov.uk

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