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  • Book and manage your driving test: problems accessing the service

    Find out what to do if you have problems accessing the services to book your driving test, change your appointment or cancel your test.

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  • Reservoirs: managing your reservoir in extreme weather

    This guide explains the problems and risks which may come from extreme weather, how to mitigate them and how you can make your reservoir more resilient. You can read each section in isolation, or as a whole document.

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  • Tow a trailer or caravan with a car: safety checks

    Checks you should carry out every time you tow a trailer, caravan or horsebox with a car, to make sure you're towing safely and legally.

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  • Driving a van

    Who can drive a van, the speed limits and weight limits that apply, and rules on loading, drivers' hours and maintenance.

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  • Test your service's performance

    How to test your service so that it works for users - even when there are high levels of traffic.

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  • Penalty points (endorsements)

    You could get penalty points (endorsements) on your driving record if you're convicted of a motoring offence

  • Dismissing staff

    How to dismiss staff fairly, working within dismissal rules and dealing with dismissals relating to whistleblowing

  • Telecoms resilience

    Information on enhancing communications resilience and how we work with telecommunication service providers to manage the risk of disruption to public networks.

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  • Carry out van daily walkaround checks

    What you need to check inside and outside of your van during a daily walkaround check.

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  • Roadside checks for HGV, van, bus or coach drivers

    Being stopped by the police or DVSA - fixed penalties, roadside prohibitions, driving without an operator's licence, immobilisation and impounding.