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Defining what a government service is, including what it's made up of and the outcomes it delivers.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
If a supplier has a contract for service provision, it must not also do the service integration for that service
Which services need an assessment and how to adapt the Service Standard to different types of service.
Use a reference architecture to develop a public sector organisation’s technology and how it shares data across government.
How to choose a name for your service.
How your charity can deliver public services on behalf of organisations like local authorities, the NHS or government departments.
Southern Region, Judge A Cresswell on 24 October 2022
Find out about Managed Service Companies and Managed Service Company Providers, including how to identify them and their role in tax avoidance schemes.
Work out what success looks like for your service and identify metrics which will tell you what’s working and what can be improved, combined with user research.
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