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Work out what success looks like for your service and identify metrics which will tell you what’s working and what can be improved, combined with user research.
This series brings together all documents relating to Our performance
How to use performance data to improve your service: getting started, what to measure, using data.
Performance statistics for prisons and probation.
How the Infrastructure and Projects Authority works with industry to improve the delivery and performance of infrastructure
This study takes a unique look at how organisations in three sectors (business, education and sport) perform beyond expectations.
Working out what you need to measure and how to measure it.
Choosing the best way to measure the success of your service.
Testing frontend performance so users can access your service quickly.
Guidance and tools to help you understand and analyse your school or college's performance.
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