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This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
How to make sure your contract terms and notices are fair, and comply with the law.
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The Insolvency Service has delivered excellent customer service to people in financial difficulty and non-institutional creditors according to independent research.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
The King's Awards for Enterprise - how to enter, online entry forms, guidance notes, deadline, nominations, award categories.
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