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How businesses should comply with consumer protection law on consumer reviews.
This research investigates the prevalence of fake reviews on UK e-commerce platforms and assesses the impact and subsequent harm they can have on UK consumers.
Outrageous fake reviews and sneaky hidden fees are now banned once and for all in a major win for consumers right across the UK.
Being honest and transparent with online reviews and endorsements, including on social media and in other online content.
Google has agreed to make significant changes to its processes for tackling fake reviews – meaning people can have more trust in the reviews they see.
The Competition and Markets Authority (CMA) investigation into fake online reviews.
The Competition and Market Authority's (CMA’s) work to protect consumers who rely on online reviews.
Commitments include enhanced detection systems and sanctions for businesses and mark another milestone in CMA’s ongoing action to curb fake reviews.
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