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Find out what unacceptable or unreasonable actions are and how we approach them.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Employment Appeal Tribunal Judgment of Judge Bruce Carr, Deputy High Court Judge on 12 September 2024.
Find out about how we manage unacceptable behaviour consistently and fairly.
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