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Find out what unacceptable or unreasonable actions are and how we approach them.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
This playbook explains how we use social media at GDS. In it, we share our best practice, what we've learned and what we're planning to do.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Find out about how we manage unacceptable behaviour consistently and fairly.
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Contact your claims company or the Financial Ombudsman Service to make a complaint
How to make a complaint about Help to Buy: Equity Loan
If a customer dies, their student loan can be cancelled.
Disputes with neighbours - noisy neighbours, barking dogs, statutory nuisances, high hedges, mediation and when your council can step in
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