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Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
Your standard sales contracts must be ‘fair’ or you will not be able to…
You cannot enforce unfair terms in a consumer contract, or unfair consumer…
Your standard contract would be unfair if you try to not take…
Your customers have implied rights when buying your goods or services.…
Surveys HMRC carries out with 5 core customer groups
Satisfaction with the Security Industry Authority’s licensing process hits a record high of 93% among employers in the 2025 SIA customer satisfaction survey.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
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