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Find out what unacceptable or unreasonable actions are and how we approach them.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Find out about how we manage unacceptable behaviour consistently and fairly.
Surveys HMRC carries out with 5 core customer groups
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Find out how to account for VAT schemes on business gifts, samples and promotional schemes.
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