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This strategy sets out how DWP intends to increase the quantity and quality of user engagement with the National and Official Statistics it produces.
Understand your users and their needs. Develop knowledge of your users and what that means for your technology project or programme.
How to define your participant criteria, find participants for research and handle incentives.
How to use chatbots and webchat tools to improve your users’ experience of your service.
How to use a micro-randomised trial to evaluate your digital health product.
Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
Planning user research activities for each development phase helps you design a service that meets the needs of your users.
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