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A table of the policy decisions set out by the Chancellor in Budget 2013.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
Research on the testing of communication products and website structure for the High Income Child Benefit Charge.
Research on the testing of communication products associated with High Income Child Benefit Charge and changes to the Child Benefit claim form.
Research on tracking and evaluating the 2012 tax credit renewal activity.
Research on the benefits of agents toolkits and educational services for small and medium enterprises.
Research on the tax compliance of the self employed.
This paper explains how the OTS complexity index works.
A list of all 639 tax thresholds in force in December 2012.
An analysis of all 639 numerical thresholds in tax legislation.
Research on changes to the honesty declaration on Self Assessment tax returns.
Introduction, commentary and tables 3.11 to 3.15a related to personal incomes statistics.
Research on results of the HMRC Customer Survey for 2008 to 2012.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.
Research on customers experience of using HM Revenue and Customs (HMRC) contact centres.
Research on how HM Revenue and Customs can identify, define and describe affluent customers.
Research evaluating email and online self-service educational materials available for small and medium enterprises.
Research on how to use business education so that small and medium enterprises can meet their tax obligations.
Research on how HM Revenue and Customs can encourage voluntary compliance amongst small businesses.
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