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Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
This research helped us improve our understanding of the effectiveness of the Publishing Details of Deliberate Defaulters (PDDD) programme.
Mixed-methods research exploring saving behaviours of the population eligible for Help to Save, and how to encourage them to open the account and regularly save.
This report describes the main findings from research in 2017 to understand public perceptions of HM Revenue and Customs.
This report describes the main findings from stakeholder research.
This report describes the main findings from the annual stakeholder research.
This report for the HMRC Customer Survey Address Based Online Trial describes the findings from an online data collection trial for the Individuals Customer Survey.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
This research measured the effectiveness of the 2017 tax credits renewals advertising campaign.
UK overseas trade statistics (OTS) data detailing international trade in goods at summary product and country level.
EU and Non-EU import and export data for May 2018.
Research report summarising the tracking of Self Assessment communications, measuring the effectiveness of the 2016 to 2017 Self Assessment campaign.
These statistics provide information about the policy that provides support for a maximum of 2 children in Child Tax Credit and Universal Credit, which came into effect in April 2017. They include statistics relating to the …
Summary geographical statistics for finalised awards for individuals and households claiming Working Tax Credits and/or Child Tax Credits.
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