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These updates show the issues raised and resolution of cases investigated in 2016 under the Mystery Shopper scheme.
These quarterly updates show the issues raised and resolution of cases investigated in 2015 under the Mystery Shopper scheme.
Report by the Institute for Public Policy Research (IPPR) into how civil services work abroad, particularly regarding accountability.
Dr Martin Read CBE has released an independent report on how government can make use of management information to improve the way it works.
A report from the Digital Champion Martha Lane Fox with recommendations for the future of Directgov.
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