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This research tested communications and guidance products around the transfer of tax credits debt to DWP from 6 April 2016.
This report presents findings from evaluation of the Universal Support delivered locally trials.
This document updates the original framework by reviewing what we have done so far and setting out future evaluation plans.
This research presents findings from wave 31 of the local authority insight survey with Housing Benefit managers at 380 local authorities.
Independent review of local Council Tax support schemes in England and Wales.
Ninth issue of Civil Service Quarterly, featuring articles on Universal Credit, measuring the life expectancy of nuclear reactors and preventing data fraud.
This qualitative research gathers insights into how best to help people getting 'in-work' benefits to progress in the labour market.
This analysis assesses the short-term impact of Universal Credit and informs its further development.
This research analyses the experience of Universal Credit single claimants, including those getting support with housing costs.
Findings from the 2014 tax credits panel study looking at customer understanding and experience of the tax credits system, digital services and the transition to Universal Credit.…
Qualitative research to understand customer needs when transferring tax credits overpayment debt to Universal Credit
Usability Testing customer requirements to support In-year Finalisation 2015.
This report makes recommendations to help ensure the effective roll-out of the rest of the Universal Credit programme.
…It looks at preparations for Universal Credit.…
A SSAC report on the Universal Credit (Waiting Days) Amendment Regulations 2015. It includes a government statement.
The social mobility indicators provide information on the progress and effectiveness of the social mobility strategy.
This report examines the feasibility of a survey to study the impact of Universal Credit on the same group of people over a period of time.
…This report is about 'surplus earnings' and 'self-employed losses' in Universal Credit. It includes a government statement.…
This report assesses what difference Universal Credit has made to the employment and earnings of new claimants in the first 4 areas.…
…This paper examines claimants' attitudes to Universal Credit, their behaviour and labour market outcomes.…
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