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Passenger Focus is the independent passenger watchdog, set up by the government to represent the interests of Britain’s rail passengers, bus and tram passengers in England (outside of London) and passengers on scheduled domestic coach services in England. It offers...
Travel and passenger rights and the measures in place to minimise disruption.
Find out the 'place of supply' rules for passenger transport and the VAT zero rating of public passenger transport if you supply it in the UK.
Find out how to use sampling to calculate Air Passenger Duty using a Special Accounting Scheme.
Check which rates of Air Passenger Duty you need to pay if you’re a plane operator, and how to fill in your return to HMRC.
Check which types of passengers or flights are exempt from Air Passenger Duty.
Sea passenger statistics for movements to and from the UK on international and domestic journeys in 2021.
Find out about the actions the UK government is taking to support industry to minimise disruption in the aviation sector and protect passengers if it does happen.
Data on UK international and domestic sea passengers, produced by Department for Transport.
What air, rail and sea carriers must do to check passenger documents and avoid charges for passengers without appropriate travel documents.
Use form C98 to record the passengers on your voyage.
Your rights as a passenger when travelling by sea and inland waterway.
Passenger service contracts (PSCs) will replace rail passenger franchising.
Updated guidance explains what passengers need to know about their rights and responsibilities when flying.
Don’t include personal or financial information like your National Insurance number or credit card details.
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