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InFocus brings together news and views from across the Government Property Agency.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
When and how to research a user's experience of a service.
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How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
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The recipients of this year's King's Awards for Enterprise announced
In October 2011 the NHS National Quality Board (NQB) agreed on a working definition of patient experience to guide the measurement of patient experience across the NHS.
Statistics from the Department of Health on how patients experience care in the NHS in England, updated to include results from the 2010 inpatient survey.
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