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The PCA has published a report into its findings following its thematic review into how pub companies manage repairs and dilapidations. Engagement with tenants and pub companies will continue to ensure they discover what is driving levels of dissatisfaction and...
Guidance on what you can do if you are unhappy with one of the Commission’s decisions.
The Insolvency Service's commitment to our customers.
This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).
Residential Property Tribunal Decision of Judge N. Nicol & Mrs A. Flynn on 31 January 2022
You can access defence science and technology research via our central repository, and submit your own research.
Parole Board's Complaints Policy and Code of Conduct for Members and Staff.
Frequently asked questions about the Tenant Satisfaction Measures.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Details of the TSMs as defined by the regulator and requirements of the regulator in relation to these TSMs that all registered providers must meet.
Guidance for local authorities in England who are considering adopting a 4-day working week.
OISC online presentation on expectations in consumer care
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