We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Documents that we may need to see about you and your company as part of our customer due diligence 'Know your Customer' process.
Find out about how we manage unacceptable behaviour consistently and fairly.
Ensuring you get what you pay for.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
How to ensure the products you make or import comply with the law and are safe for consumers to use.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
Information about COVID-19 and pregnancy from the Royal College of Obstretricians and Gynaecologists (RCOG).
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
How to apply for a clinical trial including eligibility, phases, model IMPDs, costs and how to make changes to your application.
This collection brings together all documents relating to DWP communications and customer insight research.
OISC online presentation on expectations in consumer care
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.