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107 results that are All research and statistics, sorted by Updated (newest)
  • Report covering complaints referred for Independent Complaints Assessor review between 1 April 2022 to 31 March 2023.

  • HMICFRS report about the effectiveness of the British Transport Police.

  • HMICFRS report about the effectiveness of vetting and counter-corruption arrangements in British Transport Police.

  • Independent report exploring the experience of on-board train staff at London North Eastern Railway (LNER).

  • Explores public perceptions of the use of artificial intelligence to analyse consultation responses and support the drafting of external correspondence responses.

  • The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

  • Report covering complaints referred for Independent Complaints Assessor review between 1 April 2021 and 31 March 2022.

  • An independent process evaluation of 3 transport data projects funded by the Department for Transport.

  • Making real-time transport-related open data through the Urban Observatories' sensor networks to support digital twin development.

  • The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

  • Report on the economic impact on businesses of regulatory activity by the Driver and Vehicle Standards Agency (DVSA).

  • Review of the achievements from projects that received funding from the 2021 TRIG-A programme.

  • Report on the economic impact on businesses of regulation from the Driver and Vehicle Standards Agency (DVSA).

  • Report covering complaints referred for Independent Complaints Assessor review between 1 April 2020 and 31 March 2021.

  • Review of the achievements from projects that received funding from the T-TRIG innovation programme in 2020.

  • The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

  • Review of the achievements from projects that received funding from the T-TRIG innovation programme in the 2019 period.

  • Report covering complaints referred for Independent Complaints Assessor review between 1 April 2019 and 31 March 2020.

  • The customer satisfaction survey is used as a continuous measure of customer service satisfaction.

  • This report summarises summarise the findings of the one year after evaluation study