News and communications

CMA finds that 3XD Limited breached Article 10 of the Payment Protection Insurance Market Investigation Order 2011 by charging an administration fee to policyholders. 3XD Limited has refunded all policyholders.

• Updated: 29 November 2023

Bank scores reveal what’s out there for customers and holds providers to account during time of financial pressure

• Updated: 15 August 2023

CMA finds breaches of Part 3 and Article 56 of the Retail Banking Market Investigation Order 2017 and the Co-operative Bank has agreed to take action to prevent a recurrence.

• Updated: 15 August 2023

CMA finds breaches of Part 3 and Part 8 of the Retail Banking Market Investigation Order 2017 and NatWest has agreed to take action to prevent a recurrence.

• Updated: 15 August 2023

CMA finds breaches of Part 5 of the Retail Banking Market Investigation Order 2017 and HSBC has agreed to take action to prevent a recurrence.

• Updated: 25 July 2023

CMA finds breaches of Part 5 of the Retail Banking Market Investigation Order 2017 and TSB has agreed to take action to prevent a recurrence.

• Updated: 25 July 2023

CMA finds breaches of Part 5 of the Retail Banking Market Investigation Order 2017 and Nationwide has agreed to take action to prevent a recurrence.

• Updated: 25 July 2023

Marion King has been appointed as new Chair and Trustee of the Open Banking Implementation Entity (OBIE).

• Updated: 1 February 2023

CMA finds breaches of the Retail Banking Market Investigation Order 2017 and HSBC has agreed to take action to put things right for customers.

• Updated: 19 January 2023

The 6 largest banking providers in the UK have implemented fully the standards required by the CMA to deliver Open Banking, helping provide innovative services to millions of account holders, securely. The substantive comple…

• Updated: 12 January 2023

Competition and Markets Authority (CMA) finds breaches of the Retail Banking Market Investigation Order 2017 and Danske has agreed to take action to put things right for customers.

• Updated: 11 November 2022

Competition and Markets Authority (CMA) finds breaches of the Retail Banking Market Investigation Order 2017 and NatWest has agreed to take action to put things right for customers.

• Updated: 11 November 2022

Competition and Markets Authority (CMA) finds breaches of the Retail Banking Market Investigation Order 2017 and Nationwide has agreed to take action to put things right for customers.

• Updated: 11 November 2022

Competition and Markets Authority (CMA) finds that Barclays has breached the Payment Protection Insurance Market Investigation Order 2011, and Barclays will make payments of around £1 million to affected customers.

• Updated: 9 November 2022

Following CMA action, NatWest is set to refund hundreds of business customers after it wrongfully forced them to open current accounts to secure a loan, which cost money.

• Updated: 31 August 2022

The significance and impact of the Bank of England Bank Rate is the topic of our latest blog.

• Updated: 25 July 2022

Six high street banks have broken rules imposed by the CMA under the Retail Banking Market Investigation Order 2017, including Metro Bank which has refunded affected customers.

• Updated: 22 July 2022

Competition and Markets Authority (CMA) finds one breach of the Retail Banking Market Investigation Order 2017 and Metro Bank has agreed to take action to put things right for customers.

• Updated: 22 July 2022

Competition and Markets Authority (CMA) finds two breaches of the Retail Banking Market Investigation Order 2017 and Lloyds Banking Group has agreed to take action to put things right for customers.

• Updated: 22 July 2022

Competition and Markets Authority (CMA) finds two breaches of the Retail Banking Market Investigation Order 2017 and Barclays has agreed to take action to put things right for customers.

• Updated: 22 July 2022