Correspondence
CMA letter to Barclays about breaching Part 5 of the Retail Banking Order (notified in October 2024)
Letter to Barclays Bank UK plc, after the Competition and Markets Authority found it breached Part 5 (Payment Transactions Histories) of the Retail Banking Market Investigation Order 2017.
Documents
Details
Part 5 of the Retail Banking Market Investigation Order 2017 requires banks and building societies to send Payment Transaction Histories to any personal current account customer who closes their account (unless an exemption applies).
Barclays failed to provide around 700,000 former account holders with their Payment Transaction Histories across 4 separate breaches. The longest of these failures lasted 6 years and is still ongoing.
This letter sets out our concerns and what Barclays did to put things right.
Updates to this page
Published 21 May 2025