Unlocking digital potential: the double-edged sword of observability in technology adoption

Digital technologies are increasingly accessible in lower-income countries, potentially offering substantial productivity gains.

• From: Foreign, Commonwealth & Development Office
• Published: 2 May 2025

• Country: Senegal
• Document Type: Research Paper
• Theme: Economic Growth
• First published: 10 March 2025
• Authors: Houeix, D.

Abstract

The author partnered with a mobile money and payment provider in Senegal to design a digital payment technology for the taxi industry and conducted 2 field experiments with over 2,700 taxi owners and drivers.

This paper is part of the Private Enterprise Development in Low-Income Countries (PEDL) programme.

Citation

Houeix D. ‘Unlocking digital potential: the double-edged sword of observability in technology adoption’ PEDL Research Note 2025

Links

Unlocking digital potential: the double-edged sword of observability in technology adoption

Published 2 May 2025