Improving user journeys for humanitarian cash transfers

This research in Kenya and Iraq contributes to understanding of how cash transfer programmes are perceived by recipients

From:
Department for International Development
Published
31 December 2018
Country:
Iraq, Kenya
Document Type:
Case Study
Theme:
Governance and Conflict, Humanitarian Disasters and Emergencies
Authors:
Sagmeister, E, Pavanello, S, Andrawes, L, Harvey, P, Kondakhchyan, A, Seilern, M

Abstract

Humanitarian agencies today increasingly deliver cash to affected people, using a growing number of mechanisms to transfer money. From digital payment systems to more traditional methods of delivering funds, there is still much to be learned about how well these systems can meet recipients’ needs and satisfy their preferences.

This research in Kenya and Iraq contributes to a more holistic understanding of how cash transfer programmes and their underlying features are perceived by recipients. In collaboration with experts from the Overseas Development Institute (ODI) and Oxfam, we combined quantitative perception surveys with qualitative analyses of individual user journeys.

This research was funded by the Department for International Development’s Policy Research Fund

Citation

  • Elias Sagmeister and Sara Pavanello with Ledia Andrawes, Paul Harvey, Anna Kondakhchyan, and Maximilian Seilern (2018) Improving user journeys for humanitarian cash transfers. Ground Truth Solutions

  • Elias Sagmeister and Sara Pavanello with Ledia Andrawes, Paul Harvey, Anna Kondakhchyan, and Maximilian Seilern (2018) Iraq case study. Improving user journeys for humanitarian cash transfers. Ground Truth Solutions

  • Elias Sagmeister and Sara Pavanello with Ledia Andrawes, Paul Harvey, Anna Kondakhchyan, and Maximilian Seilern (2018) Kenya case study. Improving user journeys for humanitarian cash transfers. Ground Truth Solutions

Published 31 December 2018
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