Important Safety Message – Gas Hob Elbow Joints Corrective Action Programme

Important Safety Message – Corrective Action Programme for Gas Hob Elbow Joints presenting a serious risk of poisoning, burns or gas explosion and/or fire.

From:
Office for Product Safety and Standards
Published
4 September 2023
Last updated
28 September 2023 — See all updates
Alert type:
Product safety report
Risk level:
Serious
Product category:
Gas appliances and components
Measure type:
Other
Recall/alert date:
4 September 2023

Summary

This page collates information on Gas Hob Elbow Joints identified as presenting a serious risk of poisoning, burns or gas explosion and/or fire.

A Product Safety Report page has been produced for each product, which provides further information on the affected models and product identifiers, the risks presented by the product, and the corrective action taken.

Read the Product Safety Reports:

Manufacturer information

Brand Name Manufacturer Link to corrective action page Freephone Contact Number Date added
Belling/Stoves Glen Dimplex Home Appliances Ltd Corrective action page 0800 041 8831 04/09/2023
Cata/Culina Apelson Appliances UK Ltd / Global Asian Appliances HK Ltd Corrective action page 0800 041 8839 04/09/2023
Caple Maurice Lay Distributors Ltd Corrective action page 0800 041 8842 04/09/2023
Comfee Midea Home Appliances UK Ltd Corrective action page 0800 046 5361 07/09/2023
Cooke and Lewis Kingfisher International Products Limited (through B&Q) Corrective action page 0300 303 4482 Updated 23/11/2023
Cookology The Wright Buy Ltd Corrective action page 0800 208 1027 04/09/2023
Electriq Buy it Direct Ltd Corrective action page 0800 041 8843 04/09/2023
Kitchenplus Munro Importers Ltd/ Stax Trade Centres Ltd Corrective action page 0800 046 5373 04/09/2023
Russell Hobbs Product Care Trading Ltd Corrective action page 0800 046 5396 04/09/2023
Samsung Samsung Electronics Corrective action page 0800 046 5458 28/09/2023
Statesman Lancaster Holdings Ltd Corrective action page 0800 041 8841 04/09/2023
Swan Shop Direct Home Shopping Corrective action page 0800 208 1029 07/09/2023

Hazard

The above UK gas hob manufacturers have committed to undertake a corrective action programme to make certain hobs safe which have been identified as presenting a serious risk of poisoning, burns or gas explosion and/or fire.

Further details on the hazard descriptions, in addition to other product identifiers, are available on the Product Safety Report page for each of the products linked under the “Read the Product Safety Reports” section above.

Corrective Action

The 12 UK manufacturers have initiated a modification programme for certain products in scope of the safety issue. The companies will visit every home containing affected hobs and make them safe. OPSS is urging all affected members of the public, including those unsure whether they are impacted or not, to check the model links and contact the manufacturer.

While all affected consumers should check the model links, owners and consumers in caravans, leisure homes and motorhomes should do this as a matter of urgency. If they are using an affected appliance with Liquefied Petroleum Gas (LPG), they should disconnect it from the LPG cylinder immediately.

Owners and consumers in domestic premises should continue to be vigilant. If they smell gas or are concerned that their product poses a risk, they should contact the National Gas Emergency Helpline for their area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer.

Should your model be included, or if you are not sure of your gas hob model, please contact the Freephone numbers in the table above, where an adviser can assist with checking your model and providing further information between 8am – 6pm BST 7 days a week.

Alternatively, go to https://gashobsrepair.mktpoint.com to enter your details.

Additional information and resources

Read the OPSS news story: OPSS intervenes following gas hob safety issue.

Published 4 September 2023
Last updated 28 September 2023 + show all updates

  1. Updated with a a further gas hob brand in scope of the corrective action programme - Samsung.

  2. Updated with a further two gas hob brands in scope of the corrective action programme - Comfee and Swan.

  3. First published.

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