Get help by phone if you’re an asylum applicant or refugee and you need advice about the asylum process or adapting to life in the UK.

Who can use the helplines

You can use the helplines if:

  • you’re an asylum seeker and you’ve just arrived in the UK
  • you’ve just received the decision on your asylum application
  • you’ve been successful in your asylum application and are building a new life in the UK

What the helplines are for

The asylum helplines can help with:

  • housing problems
  • dealing with agencies, eg social services
  • finding English language classes
  • questions about asylum support
  • getting legal representation
  • finding schools
  • building a life in the UK if you’re given permission to stay here
  • returning home

They may also be able to help if you’re:

  • threatened or harmed by someone because of your race
  • threatened or harmed by a member of your family
  • the victim of a crime
  • a witness to a crime

Charities run the helplines. They don’t make decisions on asylum applications.

Who to call

Call Asylum Advice UK if you’re an adult asylum seeker or the dependant of an adult asylum seeker.

Asylum Advice UK
Telephone: 0808 8000 630
Monday to Friday, 8am to 5.30pm
(limited service at other times)
Find out about call charges

Call Asylum Support Application UK if you’re an asylum seeker and can’t support yourself financially and want to apply for asylum support.

Asylum Support Application UK
Telephone: 0808 8000 631
Monday to Friday, 8am to 5.30pm
(limited service at other times)
Find out about call charges

Call Children’s Panel if you’re a child in the UK on your own and applying for asylum.

Children’s Panel (England only)
Telephone: 0808 8080 500
Monday to Friday, 8am to 5.30pm
(limited service at other times)
Find out about call charges

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